Purchase Terms

Who sells your ticket

We do. Public Service Center Limited sells every ticket for our events, on this website, and your receipt is from us, with our name and GST number on it. Your payment is processed by Stripe.

Prices

All prices are in New Zealand Dollars (NZD) and include GST. The price you see is the price you pay. There's no booking fee or card surcharge.

Payment

You pay by card, Apple Pay or Google Pay. Your card details go straight to Stripe and never reach Public Service Center's website or servers.

Holding your tickets while you pay

When you start checkout, we hold your tickets for 15 minutes so nobody else can buy them while you pay. If the payment isn't completed in that time, the hold ends and the tickets go back on sale.

When online sales close

Online sales for an event close when its doors open. After that, any tickets left are sold at the door, and the event page says so.

Your tickets

Your tickets arrive by email, each with its own QR code. Bring them with you (on your phone is fine) and have them ready at the door. Each code is for one person and is scanned once, on the way in.

If you're buying for others, you can add their names, and their email addresses if you'd like them to get their own copy. You can also forward their tickets to them yourself.

If you ask us to send your tickets to a different email address, we issue new codes and the old ones stop working.

Entry

A valid ticket is required for entry to ticketed events. This is a licensed venue where alcohol is served, and entry and service are subject to our conditions of entry and host-responsibility obligations.

Events are R20 unless the event page says otherwise, and you will need valid photo ID. See our expectations for the ID we can accept.

Refunds & cancellations

Your consumer rights, and our refund and cancellation policy, are set out in our Refund & Cancellation Policy.

Privacy

We handle your information as described in our Privacy Policy.