The fine print
Refunds & Cancellations
Public Service Center Limited. Last updated: before go-live.
This policy sits alongside your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986; it does not limit them.
We sell your ticket, so these obligations are ours. If something goes wrong with an event, come to us.
If we cancel an event
If we cancel an event, you are entitled to a full refund of the ticket price.
If we significantly change an event
If we materially change an event (the date, or the headline act, for example) such that it is no longer what you reasonably paid for, you may request a refund.
Change of mind
We don't offer refunds for change of mind. If we cancel or significantly change an event, you're entitled to a refund under the Consumer Guarantees Act, as set out above.
Things outside anyone's control
If an event can't go ahead for reasons beyond reasonable control (a natural disaster or a public-health order, say), we'll tell you what options are available, which may include a refund or entry to a rescheduled date.
Faulty or undelivered tickets
If your tickets don't arrive or don't work at the door, contact us and we'll put it right. We can resend them, to the same address or a new one.
How refunds are made
We process refunds ourselves, and they go back to the card you paid with. A refund can cover part of a booking, for example one ticket of several. Any ticket we refund is cancelled and won't scan at the door.
Once we've processed a refund, it usually reaches your account within a few business days, depending on your bank.
Availability
The "sold out" and "few left" labels on our listings come from our own ticket stock, so they're accurate when you see them. If an event's online tickets sell out, the event page will say whether tickets are still available at the door.
To request a refund or get help with a ticket, contact us.